faqs for everyone

fair-fee event ticketing. organizers use cakepop to create events and sell tickets; fans use it to find shows and buy tickets without the junk fees.

we’re a team of designers, engineers, musicians, and fanatics who have built some of the biggest event and ticketing platforms in the world. cakepop exists because live experiences should be accessible, and tickets should be too.

a us-based team. the platform is operated by WhoTheFolk, LLC, a delaware limited liability company — the company named in our terms of service and privacy policy.

in the united states. prices are in us dollars, and you need to be 18 or older to use cakepop.

no — cakepop is the ticketing platform. each event is run by its organizer, who sets the details, the door rules, and the refund policy, and your ticket is an agreement between you and them. we handle the ticketing, and we process payments and approved refunds on the organizer’s behalf.

from a small, flat fee on each paid ticket — paid by the buyer, and shown before checkout. organizers don’t pay cakepop a fee on their ticket sales, and there are no setup, monthly, or per-event fees. organizers do pay standard card processing, currently 2.9% + $0.30 per transaction.

a flat amount per ticket, set by the ticket’s price:

• free tickets — $0
• up to $10 — $1
• $10.01 to $49.99 — $2
• $50 to $99.99 — $3
• $100 and up — $4

that’s the whole ladder: the fee never goes above $4, and it doesn’t creep up as ticket prices climb. the full breakdown is on our fees page.

no. every fee is shown upfront — the price you see on an event is the ticket plus its fee, with no surprise charge on the last screen. sales tax or a local surcharge, where one applies, is itemized before you pay.

yes — get it on the app store for iphone or google play for android. it’s the same account as the website, so your tickets, orders, and profile follow you between them.

discover events, buy tickets (seat maps included), keep every ticket and order in one place, and accept tickets friends send you. organizers also get a built-in scanner for the door.

no — we don’t sell your personal information. when you buy a ticket, that event’s organizer receives your name, email address, and phone number so they can run the event and reach ticket holders; whether they can also email you about their other events is up to you. the details are in our privacy policy.

essential cookies that keep you signed in and remember your cookie choice, plus analytics cookies that help us understand how the site is used. every one is listed in our cookie policy.

only when you’ve asked us to. our support line replies when you text it first, and never sends marketing. separately, you can opt in to cakepop event texts — event news, never a condition of buying a ticket — or to one-time alerts like “notify me.” reply STOP to any of them to stop. it’s all in our sms terms.

on the web, open account settings and choose delete account; in the app, it’s on your profile tab. it takes effect right away. records of past orders are kept in de-identified form, and any unused tickets go with the account — so transfer the ones you still want first.

can’t sign in? email privacy@cakepop.io. the full process is on our delete your account & data page.

call or text (888) 388-CAKE, or email support@cakepop.io. we’re a us-based team, available monday–friday, 9am–6pm et — and the help center has step-by-step answers about tickets and accounts.

the organizer usually knows best — lineup, door times, age limits, refunds. their contact details are under “questions about this event?” on the event page, when they’ve added them. can’t reach them? we’re happy to help.

turn on the monthly newsletter in your notification settings — editor picks, event spotlights, and member shout-outs, once a month — and follow us on instagram and facebook. want early access to what we’re building? join the list.